Shipping Policy

Overview

At CM E-commerce, we are committed to delivering your products in a timely and efficient manner. Our shipping policy is designed to give you clear information on our shipping practices, including processing times, shipping methods, costs, and more.

Processing Time

  • Orders are processed within 1-2 business days after the order is placed.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Customers will receive an order confirmation email upon successful order placement and a shipping confirmation email once the order is dispatched.

Shipping Methods and Delivery Times

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • Express Shipping: Estimated delivery within 1-2 business days.
  • Please note that delivery times are estimates and may vary due to external factors beyond our control.

International Shipping

  • We offer international shipping to select countries. Shipping rates and delivery times vary based on the destination.
  • Customers are responsible for any customs, duties, or taxes imposed by their country.

Shipping Costs

  • Shipping costs are calculated based on the shipping method selected, weight of the items, and the destination address.
  • Customers can view the shipping cost at checkout before completing their purchase.

Tracking Your Order

  • A tracking number will be provided in the shipping confirmation email.
  • Customers can track their order on our website or directly on the courier's website.

Shipping Restrictions

  • Some products may be subject to shipping restrictions due to size, weight, or regulatory reasons.
  • We reserve the right to cancel orders that cannot be shipped to certain locations. Affected customers will be notified and refunded.

Lost or Damaged Items

  • If your order is lost in transit or arrives damaged, please contact our customer support immediately.
  • We will investigate the issue and may offer a replacement or refund as appropriate.

Changes and Cancellations

  • If you need to change or cancel your order, please contact us as soon as possible. We cannot guarantee changes once the order is processed.

Contact Us

For any questions or concerns regarding our shipping policy, please contact our customer support at sales@colourmoon.com or call us at +91 7799900800